Nay Cleaning

Terms and Conditions

What is included in the cleaning service checklist?

Ensuring Thoroughness and Quality in Every Clean!

Key Areas Covered in Nay Cleaning

  • General Living Areas & Bedrooms:
    • Dusting all surfaces, including furniture, shelves, and decor items.
    • Vacuuming carpets and rugs, and mopping floors.
    • Cleaning mirrors and glass surfaces.
    • Wiping down doors and handles.
    • Emptying trash bins.
  • Kitchen:
    • Cleaning countertops and backsplashes.
    • Wiping down exterior of appliances (fridge, microwave, oven).
    • Scrubbing sinks and faucets.
    • Mopping the floor.
    • Taking out the trash and recycling.
  • Bathrooms:
    • Sanitizing toilets, showers, tubs, and sinks.
    • Cleaning mirrors and fixtures.
    • Mopping floors and wiping down tiles.
    • Refilling toiletries and toilet paper (if provided).
  • Customizable Add-Ons: Depending on your specific needs, you can request additional services while booking such as balcony, cupboard, wardrobe, fridge cleaning or ironing & folding.

What to Expect from Nay Cleaning Professionals:

  • Professional and respectful handling of your belongings.
  • Use of high-quality cleaning supplies (eco-friendly options available upon request).
  • Adherence to any specific instructions or preferences you provide.

How to Handle Damage or Safety Concerns:

  1. Immediate Assessment: If you notice any damage or safety issues during or after a service, assess the situation immediately for the extent and nature of the concern.
  2. Documentation: Document the issue with photos or videos. This could be damage to property or any situation that poses a safety concern.
  3. Report Promptly: Contact Nay Cleaning customer support as soon as possible via the below option. The quicker an issue is reported, the faster it can be addressed.
  4. Provide Detailed Information: When reporting the issue, include detailed descriptions, the date and time of the service, and any relevant documentation (photos, videos).
  5. Await Response and Action: Our team will review your report, conduct an investigation if necessary, and propose a resolution. This may include repairs, compensation, or other appropriate actions.

Steps to follow if you've lost an item

Addressing Concerns for Lost Items with Care and Promptness!

Nay Cleaning Approach to Handling Lost Items:

  1. Reporting Lost Items: If you discover that an item is missing after receiving a service, notify Nay Cleaning customer support team immediately. Offer a detailed description of the lost item, including its characteristics, approximate value, and the last known location, to aid the search.
  2. Investigation Process: Our team initiates a thorough investigation by coordinating with the assigned professional. We check all possible areas where the item could have been misplaced or left behind.
  3. Communication and Updates: Nay Cleaning maintains transparent and continuous communication with you throughout the investigation process. We provide updates as we progress with the search for your lost item.
  4. Resolution: If the item is not recovered, we discuss further steps and possible compensations based on the situation and our terms of service.

Our Commitment in Lost Item Situations:

  • Prompt Response: We understand the urgency and sensitivity of such situations and respond promptly.
  • Responsibility: Nay Cleaning takes responsibility for the conduct of our professionals and ensures thorough investigation.
  • Customer Support: Our dedicated customer support team is there to assist and provide necessary guidance throughout the process.

Terms of Service

Welcome to Nay Cleaning! By using our services or website, you're agreeing to our Terms and Conditions, which, together with our Privacy Policy, define our relationship with you.

  • Content and Changes: Information on our website is for service explanation and implementation, subject to change without notice.
  • Cookies and Data Use: We use cookies, which may store your personal information for specified uses.
  • Terms Updates: Nay Cleaning reserves the right to modify these terms, so please review them periodically.
  • Liability and Limitations: Nay Cleaning is not liable for failures beyond our control, including technological issues. We don't form partnerships or legal agencies with users.
  • Intellectual Property: All website materials are owned or licensed by us, and unauthorized use is prohibited.
  • External Links: We provide external links for convenience, without responsibility for their content.
  • Jurisdiction: Use of our website and disputes arising from it are subject to UAE Main Courts laws.
  • Booking and Payment: Fees paid are generally non-refundable, and Nay Cleaning may update pricing. You are responsible for taxes except those on our income.
  • Rate Changes: We can change rates, posting changes on our website ten days in advance, though not required for temporary promotions or rate reductions.
  • Service Provider Conduct: We are not liable for the unlawful acts of service professionals or users, though we conduct background checks.

User Responsibility: Users should exercise caution for personal safety and property and are free from our liability for any damages or missing items during services.

Payment Method: We charge through specified methods (e.g., credit card, cash) on our website.

Booking Cancellation: Cancel bookings with a minimum of 24 hours' notice to avoid a possible charge.

User Age Restriction: Users must not be minors (under 18) to register or transact on our website.

Damage Responsibility: We may penalize service providers for damages but are not responsible for clients' belongings during the service session.

Terms Enforcement: If any terms are unenforceable, they will be limited to maintain the Terms' overall force.

Assignment Rights: Nay Cleaning may transfer these Terms without consent.

Communication: We use various channels, including WhatsApp and email, for communication including appointment and marketing updates.

Payment and Refund Policy: Payments accepted online using Visa and MasterCard in AED. Refunds are processed in the original mode of payment.

Quality Assurance: We conduct regular inspections and follow-ups to ensure service quality.

Issue Reporting: Report missing/ stolen items within 48 hours and damaged items within 24 hours.